Conflict Resolution Profile

INSTRUCTIONS: Conflicts are a normal part of work. Harmony at work is not jeopardized by the conflicts themselves, but rather by the way you manage conflicts and try to solve them.

This 20 item test (about 5 minutes) is designed to identify how you handle conflict situations. Using your mouse, click on the response that best describes you in the following statements. The answer options are as follows:

  • NV = Never applies to me
  • RA = Rarely applies to me
  • SM = Sometimes applies to me
  • OF = Often applies to me

We have also included 4 demographic questions for research purposes. We are interested in seeing whether gender, type of nurse, experience and work environment are related to how people resolve conflicts. Remember that this is a totally anonymous test, and there are NO right or wrong answers, so please respond as accurately as possible.

Once you have completed all the test items, you will be able to see your Resolution and Conflict scores. Finally, on the last page are some recommended strategies for preventing and resolving conflicts and differences.

To begin the Conflict Resolution Test, click on the Start Test button below.

Page 1 of 4: CR Instructions